Technology for MSMEs: Grievance redressal portal for MSMEs Champions launched by Prime Minister Narendra Modi in May 2020 has resolved over 37,000 complaints till August this year with a reply rate of 99 percent. The information was shared at a workshop — organized by DPIIT and chaired by the Commerce Minister Piyush Goyal and addressed by MoS for Commerce and Industry Som Parkash and Anupriya Patel-on reducing the compliance burden for businesses in India. The number of complaints resolved was up by 38 percent from 26,693 complaints redressed as of January 31, 2021. The portal allows MSME associations, units, employees, and aspiring entrepreneurs, etc. to file complaints, share suggestions or seek information on the available government support to MSMEs.
However, MSMEs have noted challenges with the Champions portal as well. “They try to circumvent things most of the time without actually giving a redressal to the MSME complaints. For instance, many people have reached out to me for challenges they were facing in registering their units on the new Udyam portal. They had registered complaints about the same on the Champions portal, but they couldn’t get the correct resolution immediately. While the officials might be replying to the best of their abilities, but the responses haven’t been properly,” Manguirish Pai Raiker, CMD, Brown Packaging System and Chairman, National Council for MSME, Assocham.
Reference: https://www.financialexpress.com/industry/sme/msme-tech-champions-portal-msmes-grievance-redressal-up-38-since-jan-this-many-complaints-resolved-so-far/2339778/
