Exotel, a cloud telephony company based in Bengaluru, has been granted a Virtual Network Operator (UL VNO) licence that allows it to provide cloud-based customer engagement solutions for remote working to enterprises all throughout India.
The business was granted the same licence for the Karnataka circle earlier this year. Exotel has over 6000 clients in India, the Middle East, Southeast Asia, and Africa and powers communication for businesses, start-ups, and small and medium-sized organisations.
According to Exotel’s co-founder and COO, Ishwar Sridharan, “Due to stringent regulations, contact centres and calling tools are generally housed on-premise in India and other growing economies. The licence signifies a fundamental shift in India’s move to move company operations to the cloud. We will be able to offer true blue cloud contact centres to companies all over India with our cloud-based customer engagement solutions thanks to this pan-India unified licence. We will be able to give companies the ability for their agents to work from home, which will increase employment opportunities for Tier 2 and Tier 3 towns.
Exotel claims to be the first and only business in India to offer completely compliance cloud contact centres that operate on partner telecom networks. Exotel now intends to offer flexible, reasonably priced, and fully compliant internet calling solutions throughout the whole nation. Exotel now offers full-stack customer interaction solutions for businesses on the cloud thanks to strong relationships with Ameyo and Cogno AI and the UL VNO licence. Monitoring customer attitudes, onboarding new clients, zero-contact client resolutions, and numerous digital sales and support use cases are some of these.
“Most of our clients are companies that are focused on the internet, like Flipkart and Gojek. We also work with clients in the manufacturing, retail, BFSI, and EdTech sectors. BFSI clients, who have been a little late to adopt the cloud, are now seeing its advantages and are developing into a significant portion of our clientele, adds Sridharan.
Sridharan continues, “We have clients throughout Southeast Asia, the Middle East, and Africa, and we want to expand their activities in Indonesia and Cambodia through strategic alliances. This extension follows acquiring the pan-India licence. Over five years have passed since we began our work in Indonesia. However, the COVID-19 Pandemic has caused some disruptions during the past two to three years. Our fully customizable suite of services, which we offer at a price that is friendly to the demands of enterprises in emerging countries, is especially appropriate to our Indonesian customer.